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Last updated: 23 September 2025
EmailSequence.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email sequence generation service.
By using our Service, you agree to the collection and use of information in accordance with this policy.
We collect information you provide directly to us, such as:
We automatically collect certain information about your use of our Service:
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookies through your browser settings.
We use the information we collect to:
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
We may share information with trusted third-party service providers who assist us in operating our Service, such as:
Important: Your payment information (credit/debit card details) is collected and processed directly by Stripe during trial signup and subscription billing. We never receive, process, or store your full payment card details on our servers. Stripe maintains PCI DSS Level 1 compliance, the highest level of certification available in the payments industry.
We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide our Service. We may retain certain information for longer periods as required by law or for legitimate business purposes.
You can request deletion of your account and associated data at any time by contacting us.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us using the information provided below.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Our Service may be used by individuals aged 13 and older with appropriate supervision. Users under 18 require parental or guardian consent to use our Service. However, paid subscriptions and billing features are only available to users aged 18 and older, as these require entering into legally binding contracts.
We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information immediately.
For users aged 13-17, parental consent is required, and parents may request to review, modify, or delete their child's information by contacting us.
Our Service uses artificial intelligence and machine learning to generate email sequences. We may use aggregated, anonymized data to improve our AI models, but we do not use your specific personal information or proprietary business content without your consent.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@hansemedia.co.uk
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing your information includes: